Three real moments from a live walkthrough. Nothing here is a mockup of a plan — this is verified, tested behavior.
Federal law prohibits Medicare and Medicaid patients from using manufacturer copay cards. Arik doesn't just skip the card — it names the law, and leads with a better, legal option instead.
Two pages on the same manufacturer's own site listed two different dollar figures for the same program. A system built to always sound confident would just pick one. Arik shows the conflict and holds the answer until a human resolves it.
No login, no navigation, one screen. If a card gets wrongly rejected, Arik gives the exact billing code and plain-language script to fix it on the spot.